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Fluent Spanish and Italian Order Management Rep needed for swords 30K
Location Swords
My client in Swords is looking for a Spanish Italian speaker fluent in both languages and in English to work as an Order Management Rep in Swords!

You will be responsible to provide administrative sales and customer care support to a Distributor Network of 15-20, mixed size Dealerships, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc.
Good Customer Service aptitude is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics.

Primary Order Management experience on a comprehensive ERP system (e.g. ORACLE/SAP) also essential for this role

Responsibilities

• Manage all Customers assigned in a courteous and professional manner, paying particular attention to urgency & responsiveness on all customer queries and issues. Implement best practice Customer Service in alignment with business requirements

• Contribute to the maintenance of key performance indicators and metrics. Agree and meet improvement targets. Escalate issues which impact and impede Customer Service performance and work towards solutions where possible

• Ensure open order book is proactively managed, in terms of customer and business requirements. Manage the order fulfilment process, end-to-end in line with customer requirements and business policies. Manage/coordinate the response to all post sales customer queries.

• Strive for continuous improvement of customer service performance/satisfaction. Action all Customer Orders, Quotes, Holds, Disputes etc in a timely manner and in line with agreed standards. Promote Customer awareness among other teams.

• Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.

• Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service.

• Liaise with all internal teams to promote improved order fulfilment and customer satisfaction

Requirements

Cross border sales administration experience
2-4 years experience in a process based multi-national, environment
Fluent Spanish AND Italian AND English
Diploma/degree level education
Excellent computer skills – experience of an ERP system
Excellent communication skills

If you would like to apply please send your CV to Lynn in Cpl.






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