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Field Service Engineer in Kildare - Salary €35k - €40k plus bonuses etc...
Location Kildare
My client has been supplying catering equipment to the catering industry for the past 35 years. Due to significant growth there is a requirement for a service engineer based out of Kildare.

Key Responsibilities and daily tasks.
To service new & maintain existing equipment
To make face to face service calls to existing and new customers
Develop and meet customer needs, providing a service that delivers value to both the customer and to Stephens Catering Equipment.
Promote the service department ensuring a high standard of customer service and satisfaction is achieved at all times
To identify needs for other products/services and generate leads for service contracts/ new sales
Undertake action plans for customers/propositions in line with service strategies

Key competencies required for the role.
Experience in maintenance of gas and electrical catering equipment
Working knowledge of basic plumbing. Knowledge and experience of repair and installation of small refrigeration equipment i.e. ice machines. Strong diagnostic, fault finding and judgement skills. Works on own initiative and is continually looking at ways to improve service performance. Demonstrate a believe in the importance of the customer and a willingness to meet and exceed customer expectations. Strong focus on identify customer needs and achieving customer satisfaction. Flexible with a Strong drive to achieve success. Focus on exceeding customer expectations. Excellent communication and interpersonal skills. Teamwork orientated individual who is Self motivation and drive

Key performance indicators for the role
Quality and accuracy of service call, Customer satisfaction
Exceeded expectations, Number and value of service calls, Number and value of contracts generated.

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